We assist medical practices across Canada and offer nationwide courier, same-day courier (where available), faxing and emailing services. Think of RSRS as an extension of the physician’s office for the retrieval of files.

RSRS will assist physicians with the preparation of their records for storage, barcode them for error-free identification, deliver them to our records center and then manage the records on their behalf from that point on. RSRS can provide patient notification, authorized 3rd party transfers, assistance with equipment sale/donation, and patient placement assistance.

We have developed a comprehensive medical record scanning solution for paperless practice. Whether physicians are moving to EMR, clearing out paper, or looking for a digital alternative to EMR, RSRS can scan paper records and provide accessibility. Within seconds, doctors can locate a record by patient name; find test results from years ago, or scan a patient record for any medical term. RSRS offers DAY-FORWARD SCANNING for busy practices. We index the paper for EMR and then upload the scans directly to the EMR in a manner which is consistent with the office’s workflow.

The patient has a right to full access and the surety that their personal information remains confidential. We provide proper notification to active patients, and we also have a patient services centre with agents to assist with information. We offer 3 options for medical record format (paper, secure download, encrypted CD). Our patient transfer fees are non-prohibitive. Most importantly, we never make the fee for medical record copies a barrier to receiving the file.

RSRS is a member in good standing of the Association for Information and Image Management (AIIM) and the American Records Management Association (ARMA). RSRS operates in complete adherence to the rules, regulations and recommendations as they apply to the privacy, access and destruction of private and corporate information, with complete adherence to the guidelines set out by PIPEDA. RSRS also works in full compliance with the guidelines set by the provincial Colleges of Physicians & Surgeons and Medical Associations as well as the Canadian Medical Protective Association (CMPA). RSRS is the only physician-managed health records company in Canada and has been consulting in medical document management projects for 19 years.

Destruction of records takes place automatically based on a pre-arranged schedule or by request yearly. We can assist in setting up a records retention schedule, reducing doctor liability.

At RSRS, physicians can rest easy knowing that their files will be stored in a safe and confidential manner. Banker’s boxes will be bar-coded and stored in our environmentally controlled facility which is monitored 24 / 7. RSRS conducts a vigorous investigation of each prospective employee, including background, police check and work history.